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Pre-Sales Complete Plant Planning & Layout

Pre-sales: We conduct multi-level communication with customers to collect your requirements. Our professional engineers can draw layout plans for on-site equipment layout, workpiece loading/unloading, packaging and storage within your factory. Meanwhile, we can use simulation technology to visually demonstrate the equipment’s technology and expected performance, helping customers better understand the return on investment. 1.What conditions of the customer can the equipment usually be customized according to? To achieve a well-customized electroplating equipment, customers are generally required to provide the following information: ① Dimensions of the workpieces to be electroplated (including length, width and height). ② Material of the workpieces and the type of plating required. ③ Whether a process parameter configuration sheet provided by the chemical supplier is available; if not, whether you would like us to prepare one. ④ Hourly throughput of workpieces for electroplating (this determines the number, length, width and height of the tanks), as well as daily operating hours (this determines the configuration of heating components for the production line). ⑤ Please provide the layout drawing of the site where the equipment will be placed. Based on your site drawing, we can design the equipment in linear, U-shaped or S-shaped layout. 2.What are the basic requirements for the customer’s site: ① The workshop shall have sufficient reserved space. If the customer’s workshop is located on an upper floor, the average load-bearing capacity of the floor slab shall be ≥1500kg/cm2, with levelness tolerance of ±10mm. ②Power supply：Ac3P/50HZ，380V±10%，220V±10%。 ③Water supply pressure: pa=2.0~3.0kg/cm2。 ④Wastewater and waste gas shall be separately treated and discharged in compliance with local environmental protection regulations. ⑤Compressed air: oil-free clean compressed air, working pressure 0.4–0.6 MPa. ⑥Heating options Electric heating：AC3P/50HZ,380V±10% Natural gas：8500kcal/Nm3 Liquefied petroleum gas (LPG)：24000Kcal/Nm3 Town gas：4000Kcal/Nm3

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After-Sales Lifetime Technical Support

Our commitment to your success continues the moment your production line goes live. We stand behind every system we install with a robust after-sales support program: 7×24-hour, lifetime free online technical assistance. No matter the time zone or the hour, our expert engineers are available via phone, remote video guidance, and real-time diagnostic sessions to troubleshoot issues, optimize process parameters, or advise on preventive maintenance. When on-site intervention is required, we dispatch experienced field technicians to provide hands-on support, ensuring minimal downtime and maximum productivity. With us, you are never alone—we are your long-term partner in operational excellence, for the entire life cycle of your equipment.

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FREQUENTLY ASKED QUESTIONS

Service FAQ's

What does the pre-sales complete plant planning and layout service specifically include?

Our pre-sales service covers overall factory layout planning, detailed engineering drawings, production line configuration, wastewater treatment system design, and exhaust gas treatment system planning. From material flow analysis to utility consumption modeling, every aspect is meticulously designed to ensure efficiency, compliance, and future scalability.
What after-sales services do you provide after the production line is installed?

We offer 7×24-hour lifetime free online technical support, including phone assistance, remote video diagnostics, and real-time guidance. When online support cannot resolve the issue, we dispatch on-site field service engineers to provide hands-on support, minimizing production downtime.
Is the after-sales technical support truly free for life? Are there any hidden fees?

Yes, we provide free lifetime online technical support (phone, video guidance, and remote diagnostics). On-site dispatch services may incur travel and accommodation expenses depending on the actual situation, but we will communicate and confirm all costs with you in advance. There are no hidden charges.
How quickly can you respond if a production line malfunction occurs?

We commit to a rapid response upon receiving after-sales service requests, typically providing an initial feedback within 2 hours. Our online technical support team is on standby 7×24 hours, ensuring that your urgent issues are addressed promptly no matter when or where they arise.
Do you offer operator training services?

Yes. After the production line is delivered, we provide comprehensive operator training to ensure that your personnel master standardized operating procedures, improve their technical skills, and enhance production efficiency. Additional training can also be arranged for process adjustments or new staff onboarding during later use.
Production lead time

It depends on the scale of the production line. The lead time can only be confirmed after the customer approves the drawings.
Pricing

This is a common concern for customers. They tend to ask for a price simply by providing workpieces and production volume. However, this is custom equipment rather than standard general-purpose equipment. We can only prepare the proposal and quotation once the process flow and drawings are confirmed by the customer.
Number of shipping containers

Once the customer confirms the drawings and we complete the proposal, we can calculate the required number of shipping containers.
Installation and training duration

After the customer confirms the drawings, we will determine the number of technicians required and the installation time according to the size of the production line. Training is normally provided to the customer’s staff after line installation. The training period depends on the scale of the production line, generally around two weeks. We can appropriately extend the training time if your staff require more time to learn.